Cancellations & Refunds
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The 30 day money back guarantee is only applicable for first-time signups, new clients & non-monthly plans only. Monthly plans are not covered under money back guarantee. Second time and subsequent orders are not eligible for the same. For example, Scenario 1) if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Scenario 2) If you’ve had a similar product or service under your account earlier and added another. Like if you have or had shared hosting already from us then subsequently ordered the same or similar products.
In case you are an existing customer for more than 30 days, please make sure to apply for the cancellation at least 4 days before the next billing cycle date. No pro-rata refunds shall be processed.
If for some reason, you are not satisfied with our services, please apply for the cancellation only within the first 30 days of your invoice date, beyond 30 days money back guarantee stands void. Please also note that Domain Registration / Domain Transfer / Domain Renewal / SSL Certificates / Cloud Servers / Dedicated Server / Setup fee / Paid Support / License Fees like Plesk / Windows OS / SQL / G Suite / Office 365 / Sitelock / CodeGuard etc shall not be refundable.
To apply for a refund, the client must submit a refund ticket through the client area with a valid reason(s) for the cancellation. Phone or Chat cancellations are not acceptable.
The refund will also not cover any kind of taxes, online payment processing fee, or any kind of payment processing charges by bank. There will be no refunds issued in case your account was involved in the violation of our terms of service or any kind of illegal or system resources over-usages or after 30 days period or beyond the coverage of our refund policy as noted here.
The payments made through bank transfer, cheque, money order, cash deposit, DD are non-refundable. The refund will be added as credit to the hosting account.
Accounts that are either canceled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk space or bandwidth usage or other resources do not qualify for our 30 day money back guarantee.
If the web hosting service includes a free domain name or free SSL apart from letsencrypt, then when you cancel the web hosting service, the domain charges and the SSL charges would be deducted from the refund amount, as per the standard rate published on our website. If the refund amount is less than the domain name price or the SSL price, that would require you to pay for the difference in amount.
Requests to cancel accounts or the termination of your payment plan with us will result in the IMMEDIATE deactivation of your account.
NO refund under any condition shall be processed if a customer fails to comply with our “Terms of Service”. Only first-time accounts are eligible for a Money-back Guarantee Refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a Money-back Guarantee Refund. Violations of this Agreement will waive your rights under the refund policy.